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96 lines
4.2 KiB
Plaintext
96 lines
4.2 KiB
Plaintext
=================
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FAQ: Getting Help
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=================
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How do I do X? Why doesn't Y work? Where can I go to get help?
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==============================================================
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First, please check if your question is answered on the :doc:`FAQ
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</faq/index>`. Also, search for answers using your favorite search engine, and
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in `the forum`_.
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.. _`the forum`: https://forum.djangoproject.com/
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If you can't find an answer, please take a few minutes to formulate your
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question well. Explaining the problems you are facing clearly will help others
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help you. See the StackOverflow guide on `asking good questions`_.
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.. _`asking good questions`: https://stackoverflow.com/help/how-to-ask
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Then, please post it in one of the following channels:
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* The Django Forum section `"Using Django"`_. This is for web-based
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discussions.
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* The |django-users| mailing list. This is for email-based discussions.
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* The `Django Discord server`_ for chat-based discussions.
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* The `#django IRC channel`_ on the Libera.Chat IRC network. This is for
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chat-based discussions. If you're new to IRC, see the `Libera.Chat
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documentation`_ for different ways to connect.
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.. _`"Using Django"`: https://forum.djangoproject.com/c/users/6
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.. _`Django Discord server`: https://discord.gg/xcRH6mN4fa
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.. _#django IRC channel: https://web.libera.chat/#django
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.. _Libera.Chat documentation: https://libera.chat/guides/connect
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In all these channels please abide by the `Django Code of Conduct`_. In
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summary, being friendly and patient, considerate, respectful, and careful in
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your choice of words.
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.. _Django Code of Conduct: https://www.djangoproject.com/conduct/
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.. _message-does-not-appear-on-django-users:
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Why hasn't my message appeared on *django-users*?
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=================================================
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|django-users| has a lot of subscribers. This is good for the community, as
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it means many people are available to contribute answers to questions.
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Unfortunately, it also means that |django-users| is an attractive target for
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spammers.
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In order to combat the spam problem, when you join the |django-users| mailing
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list, we manually moderate the first message you send to the list. This means
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that spammers get caught, but it also means that your first question to the
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list might take a little longer to get answered. We apologize for any
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inconvenience that this policy may cause.
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Nobody answered my question! What should I do?
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==============================================
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Try making your question more specific, or provide a better example of your
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problem.
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As with most open-source projects, the folks on these channels are volunteers.
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If nobody has answered your question, it may be because nobody knows the
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answer, it may be because nobody can understand the question, or it may be that
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everybody that can help is busy.
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You can also try asking on a different channel. But please don't post your
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question in all three channels in quick succession.
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You might notice we have a second mailing list, called |django-developers|.
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This list is for discussion of the development of Django itself. Please don't
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email support questions to this mailing list. Asking a tech support question
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there is considered impolite, and you will likely be directed to ask on
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|django-users|.
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I think I've found a bug! What should I do?
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===========================================
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Detailed instructions on how to handle a potential bug can be found in our
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:ref:`Guide to contributing to Django <reporting-bugs>`.
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I think I've found a security problem! What should I do?
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========================================================
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If you think you've found a security problem with Django, please send a message
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to security@djangoproject.com. This is a private list only open to long-time,
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highly trusted Django developers, and its archives are not publicly readable.
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Due to the sensitive nature of security issues, we ask that if you think you
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have found a security problem, *please* don't post a message on the forum, the
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Discord server, IRC, or one of the public mailing lists. Django has a
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:ref:`policy for handling security issues <reporting-security-issues>`;
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while a defect is outstanding, we would like to minimize any damage that
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could be inflicted through public knowledge of that defect.
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